Refund Policy

Overview

We aim to deliver quality household disinfecting and cleaning products and create a satisfying shopping experience for all customers. If your items do not meet your expectations, our refund process is simple and straightforward. This policy applies to all orders placed on our website.

Eligibility for Returns and Refunds

You may submit a return request within our 60-day return window after receiving your items. Products for return must remain unused, kept in original condition, and retain all original packaging. Items showing obvious signs of heavy use, damage caused by improper use, or missing components will not qualify for full refund approval.

If you receive damaged, defective, or incorrect items, please reach out through our Contact Us page promptly. We will review your submission and provide suitable resolutions for qualifying issues.

How to Submit a Return Request

All return applications must be submitted through our Contact Us page. When submitting your request, please provide your order information and explain the reason for your return. Our team will send return instructions once your request is approved.

You are responsible for sending the product back to our designated return location. We recommend using a trackable shipping service for returned packages.

Refund Processing

After we receive and inspect your returned goods, we will begin processing your refund. Refunds will be completed within 5–10 days after inspection approval. Refunds will be issued to the same payment method you used to place your original order.

Please allow extra time for your bank or payment provider to post the refund amount to your account after we issue the refund. Processing times vary across different payment institutions.

Non-Refundable Situations

Return requests submitted outside the 60-day window will not be eligible for refund. Products that have been heavily used, damaged due to customer misuse, or returned without original packaging cannot be refunded.

Partial Refunds

Partial refunds may be offered in certain cases instead of full refunds. Decisions on partial refunds will be made after inspection of returned items.

Shipping and Duty Charges for Returns

Our free worldwide shipping and duty coverage only apply to the original outbound delivery. Return shipping costs are not covered under this policy.

Policy Updates

We reserve the right to update this refund policy at any time. Any changes will be posted on this page. By continuing to shop on our website, you agree to follow the latest version of this refund policy. If you have questions regarding this policy, contact our team through our Contact Us page.