Shipping Policy

Overview

This shipping policy covers order preparation, delivery arrangements, customs handling and package related matters for all orders placed on our website. All prices displayed on the website are denominated in US dollars.

Order Processing

Once your order is confirmed, we will start preparing your items for shipment. Orders will be dispatched within 1–3 days. After dispatch, the estimated delivery time is 6–12 days. Delivery times are estimates only and cannot be guaranteed. Delays may occur due to carrier disruptions, regional logistics, weather conditions or other circumstances outside our control.

Customs and Duties

We handle all duties and taxes associated with your shipment. Customers are not required to pay any additional customs fees or related charges upon receipt of the package.

Shipping Address Requirements

You must provide a complete and accurate delivery address when placing your order. We are not responsible for delivery failures, lost packages or extra expenses caused by incorrect, incomplete or outdated address information provided by you. Please double-check your address before completing payment. If you wish to modify your shipping address, submit your request through our Contact Us page before the order is dispatched. Address changes cannot be made once the shipment has started.

Package Tracking

Once your order is dispatched, tracking information will be available for you to view the delivery progress of your package. If you cannot find your tracking information or have questions regarding shipment status, you can send inquiries via our Contact Us page.

Lost or Damaged Packages

If your package is lost or arrives with visible damage upon delivery, please contact our support team through the Contact Us page as soon as possible. We will review your case and offer suitable resolutions for eligible situations. We may request photos or supporting materials to assist the investigation.

Undeliverable Packages

Packages marked as undeliverable and returned to us by the carrier will be handled in accordance with our return and refund rules. Additional charges may apply if you request reshipment of the returned package.

Policy Updates

We reserve the right to modify this shipping policy at any time. All revisions will be published directly on this page. Your continued use of our website and placing orders after policy updates means you accept the current policy version. If you have any questions about this shipping policy, reach out via our Contact Us page.